The best part? This is a Living Agreement! We only charge you for the resources you actually use each month
No Yearly Contracts
If you’re satisfied with our services, you keep us – it’s that simple!
Agile and Fast Disaster Recovery
If an outage occurs, ConnectWise will alert our team who will take immediate actions working to get systems operational for minimal impact on normal business operations.
Pro-active maintenance for your Business Network – to minimize downtime and stay ahead of problems.
Monthly Managed Services Tasks
Updating Anti-Virus and Anti-Malware definitions
We recommend Sophos Endpoint Protection, but we will manage any leading brand of malware protection.
Install Operating System Patches and Updates
We will check your operating systems weekly for critical security updates and patches to keep you ahead of security threats who seek out system vulnerabilities.
Designing, Implementing and Monitoring your Backups
We have many preferred backup plans we can recommend according to your needs – including on-prem and offsite solutions as well as appliance and Cloud backup solutions!
Check RAID Health Status
We will routinely monitor your RAID for any signs of trouble, alert you and send our IT team to remediate any issues.
We perform weekly remote monitoring of event logs and other health checks so we can report and act upon any hidden systems issues that can arise.
Check Server Utilization
We will review your server’s disks, CPU, RAM and network utilization to ensure you are not nearing limits.
Review User Accounts
We will remove stale accounts from your system and help you manage accounts.
We will review your system, security and application logs for any warning signs or indicators of developing problems. Your Engineer will email you monthly to report any findings – you are never left to question what we’re doing with your Network.
3 Levels of Managed Services
Silver Managed Services
Monitoring only and automatic patching.
Gold Managed Services
Monitoring 8-5 weekdays, automatic patching, On-Site Engineer support hours.
Platinum Managed Services
Monitoring 24×7 and automatic patching, Onsite Engineer Support 24×7.